Ordering Chrome Devices
Chrome devices have an "Auto Update policy" this policy determines when a device will no longer be supported. When device support ends, the Chrome device will no longer receive updates and some aspects of the admin console management may no longer work properly. Most devices have at least 6.5 years of support from the initial date of manufacture, please be sure to check how long your device will receive support before ordering.
Ordering Chrome OS Management Licenses
Please contact GPLS via helpdesk or emailing Daniel Zeiger before purchasing any management licenses under our shared domain as there is a very specific ordering process required to make sure you get the best price and that the licenses arrive in the correct location.
Licenses are required per device to manage Chrome devices. They are perpetual, but are attached to hardware once a device is enrolled, and can not be transferred to new hardware. Essentially, this means that for any new device you plan to enroll and manage, you will need to order a new license as well.
Chrome Device Setup
BE AWARE: The admin console is accessed with the credentials given to you by GPLS. At this time all admins have some cross-system access, therefore we ask you to not log in to the admin console unless you have been trained by GPLS. If you do log in to the admin console, be sure you are only making changes to your own system.
Open a helpdesk ticket with GPLS with the following information:
Chrome Device Profiles ("OUs" such as Adult, OPAC, Genealogy, etc.), and number of devices you want placed in each category. Example: Blue Library System has the Teal branch under it that will be using Chromeboxes. Under this branch there will be 2 OUs, kids and adults. the Kids OU will have 10 devices, and Adult will have 25.
Confirmation of management license purchase
Once your devices arrive, please list the serial numbers (usually located on the back/bottom of the device, or on a packing list) in each group you defined earlier.
You can use this example spreadsheet if you’d like: Serial Numbers. Add and remove groups as needed.
When the devices boot up they will need to be enrolled. Please press ctrl+alt+e at the sign in screen to enter enterprise enrollment (if enterprise enrollment doesn’t automatically come up) and enroll them with the username and password given to you by GPLS. Once all devices are enrolled let GPLS IT know. They will move the devices to the profile (OU) that you defined earlier and work with you to configure the profile settings.
Resetting or Re-imaging Chrome Devices
Resetting a Chrome device – This is useful if you accidentally sign in with your personal account before enrolling the device.
Re-image a Chrome device – This is useful if a machine is having trouble updating or printing, you are seeing strange errors, or if you are having trouble pulling updated settings.
Disabling and enabling chrome devices
You can disable a Chromebook temporarily (and still be able to re-enable it without impacting the management license) by following the path below:
Disabling a Chrome device (to temporarily lock it and provide a custom message requesting it's return):
1. Log into the Google Admin Console and navigate to Devices > Chrome > Devices. Select the OU your device is in or search for it:
2. Select your device by clicking on the linked serial number. On the middle panel you will see "DISABLE". Click that:
3. On the popup, make sure you select the top option that disables with a lock screen. You can adjust the wording of the lock screen in Device Settings. Click "Disable":
Enabling a disabled device (once returned and ready to be checked out again):
To enable a currently disabled device, switch the view to "Disabled" (in the search bar) and follow the same steps above, you will see the "DISABLE" button has been replaced with the "ENABLE" button. Click that and follow the prompt to re-enable your device: