Ordering Chrome Devices
Chrome devices have an "Auto Update policy" this policy determines when a device will no longer be supported. When device support ends, the Chrome device will no longer receive updates and some aspects of the admin console management may no longer work properly. Most devices have at least 6.5 years of support from the initial date of manufacture, please be sure to check how long your device will receive support before ordering.
Ordering Chrome OS Management Licenses
Please contact GPLS via helpdesk or emailing Daniel Zeiger before purchasing any management licenses under our shared domain as there is a very specific ordering process required to make sure you get the best price and that the licenses arrive in the correct location.
Licenses are required per device to manage Chrome devices. They are perpetual, but are attached to hardware once a device is enrolled, and can not be transferred to new hardware. Essentially, this means that for any new device you plan to enroll and manage, you will need to order a new license as well.
Chrome Device Setup
BE AWARE: The admin console is accessed with the credentials given to you by GPLS. At this time all admins have some cross-system access, therefore we ask you to not log in to the admin console unless you have been trained by GPLS. If you do log in to the admin console, be sure you are only making changes to your own system.
Open a helpdesk ticket with GPLS with the following information:
Chrome Device Categories (OUs such as Adult, OPAC, Genealogy, etc.), and number of devices you want placed in each category. Example: Blue Library System has the Teal branch under it that will be using Chromeboxes. Under this branch there will be 2 groups, kids and adults. the Kids group will have 10 devices, and Adult will have 25.
Confirmation of management license purchase
Once your devices arrive, please list the serial numbers (usually located on the back or bottom of the device) in each group you defined earlier.
You can use this example spreadsheet if you’d like: Serial Numbers. Add and remove groups as needed.
When the devices boot up they will need to be enrolled. Please press ctrl+alt+e at the sign in screen to enter enterprise enrollment (if enterprise enrollment doesn’t automatically come up) and enroll them with the username and password given to you by GPLS. Once all devices are enrolled let GPLS IT know. They will move the devices to the groups that you defined earlier and work with you to configure the group settings.
GOOGLE CLOUD PRINT WILL BE DEPRECIATED DECEMBER 31, 2020. PLEASE SWITCH TO CUPS/IPP PRINTING OR LIBDATA BY THAT DATE.
To set up a cloud printer with print management you will need additional software such as LibData.
To setup a printer without print management (free print) follow the instructions at this link.
Resetting or Re-imaging Chrome Devices
Resetting a Chrome device – This is useful if you accidentally sign in with your personal account before enrolling the device.
Re-image a Chrome device – This is useful if a machine is having trouble updating or printing, you are seeing strange errors, or if you are having trouble pulling updated settings.